Refund Policy

---

1. Refunds for Users:

   - Users may request a refund for unused credits within 7 days of purchase. Refunds are not applicable to credits that have been used for services on the platform.

   - Refunds are processed within 7 business days of the request being approved.

2. Refunds for Creators:

   - Creators are eligible for refunds on transaction fees for cancelled private sessions if the cancellation is initiated by the user and the session hasn't commenced.

   - Refunds for payouts are not applicable once payments have been processed unless there is an error in the payout calculation.

3. Dispute Resolution:

   - In case of disputes regarding refunds, users and creators can contact our support team at support@privatehangout.com with relevant details for review and resolution.

4. Exceptions:

   - Refunds may not be provided in cases of violation of our terms of service or fraudulent activities.

5. Policy Updates:

   - Private Hangout reserves the right to modify or update this refund policy at any time. Users and creators will be notified of any changes via email or platform notifications.

By using Private Hangout, users and creators agree to abide by this refund policy.

---